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private tours
Terms & Conditions

Thank you for considering booking a Cotswolds tour with us. We are a tiny business that strives to offer our guests the best possible experience. Please read through this information carefully, we hope the information below is useful but please just ask if you have any questions

Cotswolds Guided Tours - Terms & Conditions

Basics:

Cotswolds Guided Tours (also referred to in these booking conditions as “we”, “us” and “our”) accepts you (also referred to in these booking conditions as “the Client”) booking under the following terms and conditions. When making a tour reservation with Cotswolds Guided Tours you (and any other person(s) including children accompanying them on the tour) agrees to be bound by these terms and conditions.

Travel Insurance:

It is the guest's responsibility to ensure they have the relevant travel insurance to cover their trip. If for any reason you have to cancel your booking with us then please do ensure your travel insurance covers you for your tour. Travel insurance is there to ensure that you; the client, protected if you have to cancel your trip for any reason. We (Cotswolds Guided Tours) assume all guests have travel insurance.

Tour
Reservation

Tour reservations can be made via the 'Booking Enquiry' form or via email. Upon receipt of your request, we will check your date is available & send through a confirmation email, detailing your specific itinerary & confirming the cost of your tour.

It is the guest's responsibility to provide correct contact information, if we are unable to reach you because your email address has been inputted correctly then we will be unable to confirm your reservation. We respond to all tour requests within 24 hours. If you do not hear from us within 24 hours, please email Lucy on hello@cotswoldsguidedtours.co.uk

Tour
Deposit:

For all tours booked in 2024 we are requesting a deposit at the time your reservation is made. This deposit is non-refundable & is for the specific date you have requested.  Tour deposits are required within 48 hours of making a reservation to secure your tour date(s). If the deposit payment is not received your tour date will be cancelled. The remaining balance for your tour is required 8 weeks before your tour date.

(If your tour dates falls within 8 weeks of making a reservation the full tour price is chargeable at the time of booking.)

 

Private Cotswold Tours including the 'Famous Cotswolds Tour', 'Cotswold Bucket List Tour', 'Ultimate Cotswold tour' & the 'Epic Cotswold Tour' require a deposit of £50.

The two day private Cotswold Highlights Tour requires a deposit of £100.

The three day private 'Conquer the Cotswold' tour requires a deposit of £150

Tour Balance
Payment:

Tour payment is required in full 8 weeks before your tour date. Collection & return fees are only charged for guests staying outside our 'Free Collection Zone'. Invoices will be sent electronically for secure payment. Guests must complete the payment by the date shown on their invoice. If payment is not received, then your tour date will be cancelled and offered to the next person on the waitlist &/or re-advertised for sale.

 

The remaining balance amounts due once the deposit has been received: 

Famous Cotswolds 6-hour day tour: Tour Price: £345 (+ collection & return fee if required)

Cotswold Bucket List 7-hour day tour: Tour Price: £425 (+ collection & return fee if required)

Ultimate Cotswolds 8-hour day tour: Tour Price: £495 (+ collection & return fee if required)

Epic Cotswolds 8-hour day tour: Tour Price £495 (+ collection & return fee if required)

Cotswold Highlights 2-day tour: Tour Price: £700 (+ collection & return fee if required)

Conquer the Cotswolds 3-day tour: Tour Price: £1250 (+ collection & return fee if required)

 Cotswolds Tour Collection / Return Points

Collection points in the North Cotswolds are free of charge for all 'Private' Cotswold tours, see website page for details. It is the guest's responsibility to be at the collection point on time. If guests are late, then we will be unable to visit all advertised locations. Please ensure you have our contact details & keep us updated if you are unable to reach the collection point on time. If we do not hear from you, we will wait for 30 minutes, if we still haven't heard from you then the driver will leave the collection point. This will constitute a 'no show' & no refund will be provided. 

 

If you pay for a collection / return but subsequently change & stay in one of our free collection / return points your payment for the collection / return, will be refunded. Minus an administration charge of £10.

If we have to cancel your tour:

In the unlikely event that we cancel your reservation then any monies paid by you 'the client' will be refunded back to the original card through which the payment was made, this includes the deposit payment. No further liability by Cotswolds Guided Tours to the client with regard to the cancellation will arise. 

If you have to cancel your tour:

If you have to cancel your tour reservation, please do so via email at the earliest opportunity. 

We try to be as fair as possible if a cancellation needs to be made we are happy to liaise with your travel insurance provider. As we only have one vehicle & can only provide one tour per day, we may have turned away other guests for your tour date. Tour dates are non-transferable. Dependent upon the number of days left before your tour date, our refund policy varies:

Tour payments are required in full 8 weeks before your tour date. 

If you need to cancel once the 'Balance Payment' has been made: 

The remaining balance payment is required 8 weeks before your tour date. This is the advertised price of the tour, minus the deposit. The amount you will be refunded varies depending on how much notice you provide. If you have a multi-day tour (Cotswold Highlights 2-day tour or Conquer the Cotswolds 3-day tour), the date is calculated from your first tour day with us.

If you cancel once your tour has been paid or within 8 weeks of your tour date.

The refund is on a sliding scale:

Date of payment - 42 days before your tour, 75% of your balance payment will be refunded 

41 - 28 days before your tour, 50% of your balance payment will be refunded 

27 - 21 days before your tour, 20% of your balance payment will be refunded 

20 days or less before your tour date, no refund will be provided.

The initial deposit made at the time of making your reservation is non-refundable. (The percentage above is referring to the monies paid 8 weeks before your tour date/ or as soon as your balance payment is made)

*It is expected that all guests have travel insurance. We appreciate that the unexpected could happen meaning you are unable to travel. If you have a valid reason for cancelling your tour date then it should be covered by your insurance. 

If you pay for a collection / return charge but subsequently change & stay in one of our free collection / return points your payment for the collection / return, will be refunded. Minus an administration charge of £10.

Private Cotswold Tours Passenger 
Responsibility

It is the client's responsibility to ensure they arrive at the meeting point on time. Contact details for the driver guide will be provided in your 'welcome email'. If you are running late & do not contact the driver guide, then the driver will wait for 30 minutes. If there is still no contact from you 'the client' your driver will leave the meeting point. This will constitute a 'no show' and you forfeit your tour. If this does occur, no refund will be provided.

 

If guests are running late, then we will be unable to visit all the advertised locations on the tour. We are unable to extend the tour any later due to late arrivals.

 

There is an allocated time provided at each stop on the tour. If guests return late at each stop, this will impact the number of locations we are able to visit in the allocated tour time.

 

The Client agrees to comply with the laws and regulations of the United Kingdom and comply with all reasonable instruction, issued by Cotswolds Guided Tours relating to safety.

We do not accept responsibility for any delays caused by circumstances beyond our control and will not be liable for onward transport costs due to late return.

Cotswolds Guided Tours advises all clients to look after personal belongings whilst on the tour or out exploring the locations. We cannot be held accountable for any loss or damage to client's belongings during the tour.

We are a Cotswolds based company, it is the guests responsibility to reach the collection point to start their tour. We are unable to offer refunds for guests who are unable to reach us due to circumstances beyond our control, for example if your plane, cruise ship, train or private transfer is cancelled, or if their is industrial action, engineering works or strikes that prevent you from reaching the Cotswolds / U.K

Beyond our Control

Cotswolds Guided Tours does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, strikes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, explosion of, radioactive contamination from, any nuclear facility or other events beyond our control.

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