Terms & Conditions
On purchasing your seat(s) you are agreeing to the following:
Please note your booking is only guaranteed on successful completion of payment (made at the time of booking) you will receive a personalised email from Lucy & Richard (in addition to the automated email sent via the website) which will confirm the number of seats booked, the collect point, date & time. If you have not made payment or received an email from Lucy & Richard then your booking has not been made successfully and your seat(s) on the tour have not been reserved. If you are in any doubt whether or not your booking has been made please contact Lucy & Richard to confirm as we will be unable to refund any travel costs/hotel expenditure if Lucy & Richard have not personally confirmed your tour date. (Automated emails from the website do not constitute a booking)
If we need to cancel a Cotswolds Tour
*Due to circumstances beyond our control, or due to unforeseen events, Cotswolds Guided Tours reserves the right to amend the advertised route and/or venues advertised on the tour. We will endeavour to seek alternative venues to visit where possible which will be at no additional expense to our customers.
*Cotswolds Guided Tours reserves the right to cancel your tour at any time. In the unlikely event of this taking place, we will of course provide a full refund for each seat purchased.
If you need to cancel a Cotswold Tour
*If you need to cancel your booking for a tour, we will re advertise your seat(s) for sale and will only be able to provide a full refund when / if your seat(s) for the date of your tour have been re-sold. Tickets are non-transferrable.
Cotswold Guided Tours - Collection Points
*It is the customer’s responsibility to ensure they arrive on time at the designated collection points. Our main collection takes place at Moreton-in-Marsh train Station at 10:00am, however we will collect customers from a designated location in Stow-on-the-Wold, Chipping Campden and Bourton-on-the-Water by pre-arrangement only (email details will be provided). If you are late and the minibus has left without you, no refund will be provided.
What is Included in each Cotswolds Guided Tour
*Our Famous Cotswolds Tour, Cotswolds Hidden Villages Tour, Cotswolds Magical Tour, all priced at £45pp do not include Lunch or refreshments
*Our guided tour is provided in English, we are happy to provide leaflets in alternative languages if advance notice is given.
*Booking of seats is By pre-payment only, we are unable to accept payment on the day.
During the tour we may take photographs for use on our website, social media, publicity and advertising. If you would prefer not to be included in any photographs, or for your photograph not to be used in any of the mediums mentioned above please advise your tour guide on the day of the tour, or prior to the tour taking place. Cotswolds Guided Tours reserves the right to use any photographs taken during the tour. Guests will always be informed when a photograph will be taken.
Arriving By Train from London Paddington or Oxford
*Any train times provided on this website from London Paddington and Oxford are a guide only, and we recommend that you check details before you travel to ensure you arrive at Moreton-in-Marsh train station in time for the tour to start at 10:00am.
*If you are travelling by train from London Paddington or Oxford and this scheduled train, which should arrive at 10am, is running late, we will await its arrival, for up to 30 minutes. Earlier trains are available.
*If you completely miss the train from London Paddington or Oxford then we will be unable to wait for you, or provide a refund.
*On occasions the train from London Paddington or Oxford has scheduled engineering works, please ensure you check before you travel, as any replacement bus services will mean that you will not arrive in time for the tour. If this is the case we will be unable to wait for you or provide a refund.
Arriving by train on Sunday's
Please catch the train that arrives in Moreton in Marsh at 9.53am; there is a later train that arrives at 10.24, however we have experienced issues with this train so we would ask you not to use the 10.24 service. If you decide to book the 10.24am train & it arrives later that 10.30am unfortunately we will be unable to wait for you. We would ask that you do not book a return train until after 4.50pm just in case we encounter traffic on our way back to the railway station.
Intellectual Rights & Copyright:
We would ask that you do not record the live commentary, or make reproductions (including photographs) of the information sheets & maps that are handed out at each location. These along with the tour routes, are protected for Cotswolds Guided Tours.
Behaviour & Conduct:
All our tours are run as a group activity.
To ensure the safety & enjoyment of all our guests; there is an expectation that any guest taking the tour with us will behave in an acceptable manner & will be considerate to all guests travelling in the group. Cotswolds Guided Tours have the ability to terminate your tour if, in the reasonable opinion of ourselves, your behaviour or that of any member(s) in your group is likely to cause distress to any other guests travelling on the tour.
If this is the case your guide can terminate your tour at any point throughout the day & will take no responsibility for your onward travel arrangements. If, due to unacceptable or anti-social behaviour your tour is terminated, no refund will be provided. If you have booked multiple tours with us, all future bookings for your group will be terminated.
Cotswolds Guided Tours provide a structured day of exploring in the Cotswolds. At each stop you will have free time to explore, your guide will advise you on the time to return to the minibus. If you fail to return to the minibus at the allocated time your guide has the right to continue on with the tour & will be unable to return to the location to collect you. In this instance, your tour will be terminated & Cotswolds Guided Tours accepts no responsibility for your onward travel arrangements.
Additional Information and Cotswolds Guided Tours
*We have full Public Liability Insurance.
*Unfortunately our minibus is not equipped to carry; children under the age of 7 years, or pets
* Please check this additional page on our website for further information....Is this tour right for me?