Reschedule your tour:

Great news! You can rescheduled your previously cancelled tour by filling out the form below. Please familiarise yourself with the rescheduling terms & conditions that were published on the website when you cancelled your original tour by clicking here

Reschedule Voucher

Overview of Rescheduling Terms & Conditions can be found below: Full details can be found on the link above

Rescheduling is subject to the following conditions:

  1. In order to re-book on a tour, we would ask that the voucher is sent back to us at the time you are ready to reschedule. At least 1 guest named on the voucher must be taking the rescheduled tour (ID may be required).

  2. If you do not re-book & take your tour by the date on your voucher then no refund will be provided.

  3. If you cancel your rescheduled seats then no refund will be provided. (Seats can only be rescheduled once.)

  4. We would advise booking your rescheduled seats as far in advance as possible. If there is no availability on your chosen rescheduled date, then no refund will be provided.

  5. We reserve the right to change the tour route for any future tours, i.e we are unable to promise the tour that we will be running will be the same tour route/visit the same locations/be the same format/have the same number of seats as the tour that you booked on in 2020.

  6. We reserve the right to increase or decrease future tour prices, however if there is any increase / decrease in tour ticket prices no refund for the difference or request for the increase will be applied.

  7. As this is an evolving situation, we reserve the right to update & amend the terms & conditions to reflect the current circumstances.

  8. Please note, vouchers can only be used when tours are running. If in the future, further lockdowns are in place or restrictions are introduced that prevent the tour from operating, then no refund will be provided. Legally we must insure it is safe to operate tours, for both our guests & guides depending on the situation/government guidelines at the time.

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What if I cancel my rescheduled tour date & Still have time left before my voucher expires?

If you reschedule your tour & then subsequently cancel your new rescheduled date, you will be unable to reschedule again or have a refund.

Why?

Unfortunately due to COVID & government restrictions, any rescheduled dates will currently be treated as 'private tours for your group only'. Once we receive confirmation of your new date, we will be unable to advertise or accept any other bookings from anyone else for your tour date.

If in the future you cancel your rescheduled date, you will be unable to reschedule to a new date, even if you have time remaining on your voucher, because we have lost the potential to reschedule other guests or sell tickets for your tour.

Please ensure you have travel insurance.

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